The Hub

• Discover the Hub!

happn Spots

• Enjoy happn Spots!

Ready to date

• Are you ready?

Profiles

• How can I unblock other users?
• Why can't I give more Likes?
• How can I find someone on happn?
• I met someone in real life and would like to find them again. What can I do?
• Who are the profiles that show up on my Main Page?
• Why don’t all profiles I cross paths with match my preferences?

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Conversations

• How can I start a conversation with someone?
• What kind of messages can I send to my Crushes?
• Can I delete a conversation?

Position and Crossing Paths

• Does the app have to be open for me to cross paths with people?
• How can I find the people I have crossed paths with?
• Do I need to activate my location settings for happn to work?
• I see users I have never crossed paths with in real life. How come?
• What does it mean when it says "Now" on someone’s profile?

Map

• What is the happn Map?
• How can I use the map?
• If I decide to hide a profile, can this person find me again on the Map?
• I do not want to appear on other users' happn Maps. What Can I do?
• I have crossed paths with users but my Map is empty. Why is that?

Crushtime

• How does CrushTime work?
• Why do I have a Crush with someone I didn’t Like?

Notifications

• What kind of notifications do I receive?
• How can I deactivate push notifications?
• How can I delete a notification?

Profiles I crossed paths with

• How can I unblock someone on happn?
• I don’t or no longer cross paths with anyone. Why is that?
• I don’t cross paths with people at the right places. How come?
• One of my Crushes disappeared or I can’t see a message even though I received a notification. Why is that?

Purchases & Subscriptions

• How can I buy SuperCrush?
• Why do I not get my 10 SuperCrushs per day even though I have subscribed to happn?
• I have got an account with a subscription but I have none of the advantages. What can I do?
• How can I change my payment information?
• Why didn’t I receive the SuperCrushes that I bought?