happn is committed to providing its users with a safe, transparent, and respectful experience. happn's top priority is to ensure compliance with the rules and foster a healthy and trustworthy environment.
happn's commitments are based on:
Responsiveness and Accessibility
- The moderation team operates 24/7.
- Every report is processed within a maximum of 15 minutes.
- Users have multiple channels to submit reports: directly via the app on the reported profile, through a contact form, via email, or via our FAQ page.
Transparency and Communication
- Users are informed when their report has been taken into account.
- In the event of a sanction, users are notified and informed of the appeal process.
- Each appeal is reviewed within a maximum of 24 hours.
- The Safety Center, Trust Charter, and FAQ provide users with resources explaining community guidelines, expected behavior, and how to avoid risky situations.
Protection and Confidentiality
- Reports are handled confidentially and in full compliance with data protection regulations.
- Information shared in reports is secured and only disclosed to competent authorities in the case of a judicial requisition.
- Victims are informed of the steps they can take with law enforcement in cases of potentially criminal behavior.
Fairness and Impartiality
- Reports are processed objectively and impartially, based on clear criteria to ensure fair decisions.
- Every decision can be appealed, and happn is committed to reassessing contested cases.
- The team follows standardized procedures to prevent any form of discrimination.
For more information, you can refer to Happn's annual report.